Fall 2002 **PRINT**

Profitable Glass Quarterly Fall 2002

Hot Glass Studio Profile
Paul Marioni
Paul Marioni has played a large part in shaping concepts of glass art as he pushes the envelope in creating his unique, motion-filled pieces.
by Diane Heilenman

Retailer Profile
Rainbow Glass Inc.
Phil Teefy, who once supplied glass to fellow artists as a favor, now operates a large store that offers a cornucopia of glass treasures and lessons on how to use them.
by Diane Heilenman

Management
It Can Happen to You—What to Do Before Disaster Strikes
Taking stock of where your store stands on handling disasters and planning ahead to cover any shortfall will help you be ready to face the unexpected.
by Claire Sykes

Marketing
When Service Goes Wrong . . . Bounce Back
Be willing to go the extra mile in making good on your customers’ problems and they will become loyal fans.
by Ron Kaufman

News and New Products
Be informed about the latest in new products and events in the world of art glass.
by Darlene Welch

Personal Development
Your 12-Point Plan for Personal Success
Take the time to know yourself, develop strategies for your life, and keep doing the things that bring you closer to your goals.
by Stephan Iscoe

Tech Talk
Sometimes It Helps to Come Undone
When your PC develops a mind of its own, knowing how to undo recent changes often gets things back to normal.
by Lawrence J. Magid

Classified & Advertisers’ Index

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