Management The Premier Rewards Challenge—Discovering What Customers Want Most

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by Maria Moran


Ed Hoy’s International recently sponsored a keynote address by Mark Stinson, who works with clients to help identify and support customer strategies, and challenged attendees to complete a survey to discover their customers’ interests. Kevin Tappin, owner of Stained Glass Stuff, recently took the challenge and shares his findings on how he is working to provide his customers with what they need most from his store.


This article was originally published on page 16 of the January/February 2012 issue of Glass Art.


Read 9997 times Last modified on Thursday, 12 May 2016 12:57