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Fall 2000 **PRINT**

PGQFall2000

Profitable Glass Quarterly Fall 2000

Hot Glass Studio Profile
Stephen Powell
Pioneer of the famous hot glass studio at Centre College in Danville, Kentucky, Stephen Powell works in murrini to create striking monuments to the endless possibilities found in the art of blown glass.
by Diane Heilenman

Studio Profile
Sarah Hall Studio
A love of church windows discovered in childhood, plus a stellar education and apprenticeship, have ushered Sarah Hall into successful ventures in the realm of liturgical glass and special commissions.
by Kim Blagg

Retailer Profile
Custom Stained Glass
Karen Carney, owner of Custom Stained Glass, finds that proper marketing and community education programs help her business flourish.
by Kim Blagg

Management
Six Ways to Be a Better Listener
Focusing on what speakers have to say, using the right body language, and trying to see things from their perspective will let employees, customers, and friends know that you find their opinions important.
by Paul C. Blodgett

Marketing/Merchandising
Turning Callers into Customers
Instead of viewing customer calls as a nuisance, use them to provide great service and to draw those customers into your store.
by Claire Sykes

Retailer to Retailer
Increase Traffic in Your Store
Retailers share tips for attracting customers to your store and for encouraging them to pass the word along to others.
by Darlene Welch

Personal Development
Become Your Biggest Cheerleader
Keep the way you talk to yourself positive, upbeat, and future-oriented by counting your blessings, using inspirational materials, and dreaming about future goals.
by Sheila Murray Bethel, CPAE

News and New Products
Be informed about the latest in new products and events in the world of art glass.
by Darlene Welch

Classified and Advertisers’ Index



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