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Winter 2001 **PRINT**

PGQwinter2001

Profitable Glass Quarterly Winter 2001

Studio Profile
Bogenrief Studios
Mark and Jeanne Bogenrief live by the standard of providing high-quality work at a reasonable cost and leaving behind a legacy of beautiful and meaningful things.
by Kim Blagg

Hot Glass Studio Profile
All Lit Up—Glassworks Project Fires Art and Urban Expansion
In Louisville, Kentucky, the new Glassworks project combines hot glass art work with preservation, tourism, and downtown development dreams.
by Diane Heilenman

Hot Glass Artist Profile
Brook White
Law student turned hot glass artist, Brook White enjoys demonstrating his work for the public at Glassworks in Louisville, Kentucky.
by Diane Heilenman

Management
Telephone Tact—Increase Sales with Telephone Etiquette
Every call to your business represents a potential or existing long-term customer, and the way you handle yourself on the phone determines how well you can win new clientele.
by Claire Sykes

Marketing
How to Put the Profit-Producing Power of Couponing to Work for You
Regular use of a good couponing strategy will provide a steady stream of new customers and high-quality sales leads.
by Thom Reece

Personal Development
Battling Stress? Simplify, Simplify, Simplify!
Listing your activities and responsibilities and prioritizing them can cut the stress in your life.
by Curt Walvatne

News and New Products
Be informed about the latest in new products and events in the world of art glass.
by Darlene Welch

Retailer Profile
Renaissance Glass
Mark and Kathleen Frank display a persistence and an unsuppressed enthusiasm for the world of art glass that keep their customers coming back.
by Kim Blagg

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